Job Description
Are you looking to kickstart your career in the dynamic hospitality industry? Oak Plaza Hotel & Suites is seeking a dedicated and friendly Front Desk Agent to join our award-winning team. We are proud to offer No Experience Required positions for candidates with a great attitude and a strong work ethic. Whether you are a student looking for flexible hours or a career changer seeking a stable environment, we provide comprehensive on-the-job training to help you thrive in our fast-paced setting. Enjoy competitive shift work, a supportive team culture, and a prime location in the heart of Oakland.
Why Join Us?
- No Experience Needed: We provide full training to get you up to speed quickly.
- Shift Work Flexibility: Choose from various shifts including mornings, evenings, and weekends.
- Competitive Pay: Earn a competitive hourly rate with opportunities for advancement.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests and ensure a seamless check-in and check-out process.
- Guest Relations: Handle guest inquiries, complaints, and requests efficiently to ensure a memorable stay.
- Operations Management: Manage the front desk operations, including answering phones, managing reservations, and processing payments.
- Administrative Support: Maintain accurate records, file documents, and assist with data entry and scheduling.
- Security & Safety: Conduct security checks as required and ensure the safety and security of all guests and staff.
- Area Maintenance: Keep the front desk, lobby, and public areas clean, organized, and presentable at all times.
Qualifications
- Education: High school diploma or equivalent preferred.
- Experience: No prior experience required. A willingness to learn is essential.
- Skills: Excellent verbal communication and interpersonal skills.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Computer Literacy: Basic proficiency with computers and Microsoft Office Suite.
- Attitude: A positive, customer-first mindset with a professional appearance.