Job Description
Welcome to The Plaza Hotel Oklahoma City, where we redefine luxury and hospitality. We are currently seeking a dynamic Front Desk Agent to become the welcoming face of our establishment. If you are a people person with a passion for service and no prior experience is holding you back, we want to hear from you! We provide comprehensive training to help you master the art of hospitality.
Our ideal candidate is reliable, friendly, and eager to learn. In this role, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. Join a team that values growth, inclusivity, and excellence.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival, ensuring a positive first impression.
- Guest Services: Handle check-ins, check-outs, and room assignments efficiently using our Property Management System (PMS).
- Communication: Answer incoming phone calls and emails promptly, directing inquiries to the appropriate departments.
- Administrative Tasks: Maintain accurate records of guest information, handle cash transactions, and process payments securely.
- Problem Resolution: Address guest needs and resolve any issues or complaints with patience and a solution-oriented approach.
- Facility Maintenance: Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Team Collaboration: Coordinate with housekeeping and maintenance teams to ensure the property operates smoothly.
Qualifications
- Attitude: A friendly, outgoing, and professional demeanor with a genuine desire to help others succeed.
- Experience: No prior hospitality experience required; we value attitude and willingness to learn over experience.
- Communication: Strong verbal and written communication skills in English.
- Reliability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Computer Skills: Basic computer literacy and the ability to learn new software quickly.
- Appearance: Professional appearance and grooming standards consistent with a luxury hotel environment.