Job Description
Welcome to a premier hospitality experience in the heart of Omaha. The Hotel at Old Market is currently seeking enthusiastic individuals to join our Front Office team as Front Desk Agents.
We are looking for friendly, energetic people to start their careers in the hospitality industry. Whether you are a student or looking to change careers, we provide comprehensive paid training to help you succeed. Join a team that values customer service excellence and offers a dynamic work environment.
Responsibilities
- Greet Guests: Welcome guests upon arrival with a warm and professional demeanor.
- Check-In/Out: Process check-in and check-out procedures efficiently and accurately using our property management system.
- Guest Relations: Assist guests with inquiries, requests, and complaints to ensure a memorable stay.
- Communication: Answer incoming phone calls, respond to emails, and relay messages promptly.
- Front Desk Operations: Maintain a clean and organized front desk area and lobby space.
- Sales Support: Upsell hotel amenities and promote local attractions to enhance the guest experience.
Qualifications
- No Experience Required: We are willing to train the right candidate with a great attitude.
- Communication Skills: Excellent verbal and written communication abilities.
- Customer Focus: A genuine desire to help others and provide exceptional service.
- Reliability: Ability to work flexible shifts, including weekends and holidays.
- Computer Skills: Basic proficiency with computers and the ability to learn new software quickly.