Job Description
Join our award-winning team at the Grand Hospitality Group! We're seeking enthusiastic individuals for our Part-Time Hotel Guest Services Associate position in Richmond, VA. No prior experience is required – we provide comprehensive training! Enjoy a flexible schedule while delivering exceptional guest experiences in a luxury hotel environment. This role is perfect for students, career changers, or anyone seeking part-time work with growth opportunities. Benefit from competitive pay, free parking, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Answer phone inquiries and manage reservations
- Assist with guest requests and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Perform daily audits and report discrepancies
- Maintain cleanliness and organization of the lobby area
Qualifications
- No experience required – training provided!
- Excellent communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Strong problem-solving abilities and attention to detail
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Positive attitude and customer-focused mindset
- High school diploma or equivalent required