Job Description
Join the Grand Plaza Hotel team as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience to be the welcoming face of our luxury property. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment in the heart of Philadelphia. If you're passionate about creating exceptional guest experiences and ready to grow with us, this is your perfect starting point.
Responsibilities
- Warmly greet and assist all guests with check-in/out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold hotel standards for safety and cleanliness
- Utilize property management systems accurately
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Positive attitude and customer service mindset
- Ability to multitask in a fast-paced environment
- Reliability and punctuality
- No prior experience necessary (training provided)
- Must be authorized to work in the US