Job Description
Are you a motivated individual looking to launch a career in the vibrant hospitality industry of North Carolina? Apex Hotel Group is currently seeking a dedicated Front Desk Agent to join our award-winning team in Raleigh.
We are looking for friendly, reliable candidates who are eager to learn. Whether you are starting your first job or looking for a fresh start, we provide comprehensive on-the-job training. Discover a workplace where your energy is valued and your growth is supported.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Health, Dental, and Vision Insurance
- Employee Discount on Hotel Stays and Dining
- Opportunity for Advancement
- Supportive and inclusive work environment
Responsibilities
- Greet guests warmly and check them in efficiently using our property management system.
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and resolve any billing discrepancies.
- Assist guests with local recommendations, directions, and transportation options.
- Communicate effectively with housekeeping and maintenance staff to ensure guest satisfaction.
- Perform opening and closing duties, including cash balancing and security checks.
Qualifications
- High school diploma or GED is preferred; equivalent experience is acceptable.
- No prior hospitality experience is required; we will train you.
- Strong verbal communication skills and a friendly, outgoing personality.
- Ability to multitask and remain calm under pressure during peak check-in times.
- Basic computer literacy and typing skills.
- Must be available to work weekends, holidays, and flexible shifts.
- Valid driver's license and reliable transportation are preferred.