Job Description
Join a team that defines hospitality excellence in the heart of Texas. We are currently seeking dynamic, friendly, and motivated individuals to join our front office team as Front Desk Agents. While prior experience is a bonus, it is not a requirement—we are looking for potential and the right attitude.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We offer a comprehensive training program to help you grow from day one.
What We Offer:
- Competitive hourly wage ($15 - $18/hr)
- Free meals and employee discounts at our partner venues
- Health, dental, and vision insurance for full-time staff
- Flexible scheduling and career advancement opportunities
- A supportive, inclusive work culture
Responsibilities
- Execute a warm welcome to guests upon arrival, ensuring a smooth check-in process.
- Handle check-outs efficiently while thanking guests for their stay and inviting them back.
- Answer incoming calls with a professional, courteous tone and redirect calls appropriately.
- Provide accurate information regarding local attractions, dining options, and transportation.
- Maintain a clean, organized, and welcoming lobby environment.
- Process payments accurately using our Property Management System (PMS).
- Address guest inquiries and minor complaints immediately, escalating complex issues to management.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- No prior hospitality experience required; we train all new hires.
- High school diploma or GED is required.
- Excellent verbal communication skills and a friendly demeanor.
- Basic computer literacy and typing speed.
- Ability to stand for long periods and lift up to 25 lbs.
- Flexibility to work weekends, holidays, and rotating shifts.
- Valid driver's license is preferred but not mandatory.