Job Description
Are you a people person looking to start your career in the hospitality industry? Grand Plaza Hotel & Suites is currently seeking a friendly and professional Front Desk Agent to join our dynamic team in the heart of San Antonio.
We offer no prior experience necessary for this role, making it the perfect opportunity for individuals eager to learn and grow. If you have a positive attitude, strong communication skills, and a passion for service, we want to hear from you.
As a member of our team, you will be the first point of contact for our guests, ensuring they have a memorable stay. We provide comprehensive training to help you succeed in this exciting role.
Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, processing payments and issuing room keys.
- Answer incoming calls and respond to guest inquiries via email or chat promptly.
- Handle guest complaints or requests with patience and professionalism.
- Maintain a clean and organized front desk area at all times.
- Assist with administrative tasks such as filing and data entry.
- Collaborate with housekeeping and maintenance to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent (GED).
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.
- Proficiency with basic computer applications and hotel management software.
- Ability to work flexible hours, including weekends and holidays.
- Reliable transportation is required.
- Must be at least 18 years of age.