Job Description
Are you a natural people person looking for a rewarding career in the hospitality industry? Grand Horizon Hospitality is currently seeking a friendly and professional Front Desk Agent to join our dynamic team in the heart of San Antonio. We are proud to be a premier hotel destination, and we offer no prior experience required for this entry-level position. We provide comprehensive training to help you succeed and grow with us.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for individuals who are eager to learn, reliable, and passionate about delivering exceptional service. If you have a great attitude and a desire to learn, we want to meet you!
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, checking them in efficiently and ensuring a positive first impression.
- Reservations: Manage incoming phone calls and online inquiries, making reservations and updating guest information as needed.
- Front Office Operations: Handle check-outs, process payments, and answer general questions about the hotel and local attractions.
- Problem Resolution: Assist guests with any issues or special requests, escalating complex matters to management immediately.
- Maintain Standards: Keep the front desk area organized, clean, and professional at all times.
- Teamwork: Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest service.
Qualifications
- No Experience Required: We are happy to train motivated candidates with a strong attitude and a willingness to learn.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Service: A genuine passion for helping others and resolving customer inquiries.
- Computer Literacy: Basic proficiency with computers, smartphones, and POS systems (training provided).
- Professionalism: A polished appearance and professional demeanor at all times.
- Flexibility: Ability to work varying shifts, including weekends and holidays.