Job Description
Welcome to Grand Horizon Hotels & Resorts – Where Every Stay is an Experience. We are seeking a dynamic and welcoming Front Desk Agent to join our vibrant team in the heart of San Francisco.
We are currently looking for enthusiastic individuals who are ready to start their hospitality career with no experience required. If you have a warm personality, a knack for problem-solving, and a passion for making people feel at home, we want to meet you.
As the first point of contact for our guests, you will play a pivotal role in creating memorable first impressions. Join us in a fast-paced, modern environment where your contributions are valued, and your career can truly take flight.
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival, checking them in efficiently while maintaining a professional demeanor.
- Guest Relations: Address guest inquiries, resolve complaints, and ensure a high level of customer satisfaction during their stay.
- Operational Support: Manage the front desk operations, including answering phone calls, responding to emails, and handling correspondence.
- Security & Access: Monitor the lobby area, manage key cards, and ensure the safety and security of all guests and staff.
- Administrative Tasks: Assist with mail distribution, package handling, and maintaining an organized and tidy reception area.
- Event Coordination: Support the coordination of in-house events and meetings as needed.
- Upselling: Inform guests of our amenities and services to enhance their stay experience.
Qualifications
- Education: High school diploma or equivalent required.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, friendly, and approachable attitude with a strong desire to learn.
- Technology: Basic computer literacy and proficiency with standard software (we provide training).
- Reliability: Ability to work flexible hours, including weekends and holidays.
- Appearance: Professional appearance and grooming standards.
- Adaptability: Ability to multitask in a fast-paced environment while maintaining attention to detail.