Job Description
Welcome to the The Grand Philadelphia Hotel, a beacon of luxury and hospitality in the heart of the city. We are currently seeking a dynamic and friendly Front Desk Agent to join our dedicated team.
We understand that finding your first break into the hospitality industry can be challenging. That is why we actively hire candidates with no prior experience required. We provide comprehensive training and a supportive environment to help you grow into a professional host. If you are looking for shift work that offers flexibility and a rewarding career path, apply today.
Our Commitment to You
- Competitive hourly wage starting at $18.00/hr.
- Full benefits package including medical, dental, and vision.
- Employee discounts on dining and hotel stays.
- Opportunities for career advancement within the hotel group.
Join us and become the friendly face our guests remember fondly.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and assisting with check-in and check-out procedures.
- Manage incoming calls, respond to guest inquiries, and process reservations accurately.
- Handle cash and credit card transactions while maintaining strict adherence to company policies.
- Monitor the front desk area to ensure security and a welcoming atmosphere for all visitors.
- Address and resolve guest complaints or issues promptly to ensure a 5-star experience.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are pristine.
- Assist in organizing special events and managing the lobby concierge services.
Qualifications
- Must be at least 18 years of age.
- Excellent communication skills and a positive, professional attitude.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer literacy and typing skills are required.
- Ability to stand for extended periods and lift moderate amounts of luggage.
- Valid driver's license is a plus but not mandatory.