Job Description
Welcome to The Summit Hotel Group, where we pride ourselves on delivering exceptional guest experiences. We are currently seeking a dedicated and friendly Front Desk Agent to join our team in Greensboro, NC.
Whether you are looking for your first job or a career change, we offer comprehensive training and a supportive environment. Our shift work schedule ensures that we are here for our guests around the clock, and we are looking for individuals who thrive in a dynamic, fast-paced atmosphere.
Join us and be the first point of contact for our valued guests!
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival and ensure a smooth check-in and check-out process.
- Reservation Management: efficiently handle phone calls, emails, and online reservations to maximize occupancy.
- Guest Services: answer guest inquiries regarding local attractions, dining, and amenities with a positive attitude.
- Front Office Operations: maintain accurate records of guest arrivals and departures using property management systems (PMS).
- Payment Processing: accurately process payments and handle financial transactions.
- Shift Coordination: work various shifts including weekends and holidays as required to support the 24/7 operation.
Qualifications
- Education: High school diploma or equivalent is preferred.
- Experience: No prior experience is required; we provide on-the-job training.
- Communication: Excellent verbal and written communication skills.
- Technology: Basic computer literacy and willingness to learn hotel software.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
- Professionalism: A friendly, professional demeanor and a strong commitment to customer service.