Job Description
Are you a people person looking for your first job in hospitality? Sunset Hospitality Group is seeking a friendly and professional Front Desk Agent to join our growing team in El Paso, Texas. We pride ourselves on providing exceptional guest experiences and offer a supportive environment where you can grow your career.
As the face of our hotel, you will ensure every guest feels welcomed and valued. We understand that everyone starts somewhere, which is why we offer comprehensive training for this role. If you are reliable, eager to learn, and looking for a stable position with weekly pay, we want to hear from you.
Responsibilities
- Greet & Welcome: Welcome guests warmly upon arrival and maintain a professional demeanor at all times.
- Guest Relations: Address guest inquiries, requests, and complaints efficiently with a focus on problem-solving and satisfaction.
- Check-In/Out: Manage the check-in and check-out process, including verifying identification and processing payments accurately.
- Communication: Answer multi-line phone systems, respond to emails, and relay messages promptly to staff members.
- Reservation Support: Assist with room bookings and update the reservation system as needed.
- Front of House: Maintain the cleanliness and organization of the reception area, lobby, and common spaces.
- Information Desk: Provide guests with local directions, recommendations, and hotel amenities information.
Qualifications
- No Experience Needed: We are looking for motivated individuals; prior hospitality experience is not required.
- Communication Skills: Excellent verbal communication skills and a friendly, outgoing personality.
- Computer Literacy: Basic proficiency with computers, email, and typing is preferred.
- Attention to Detail: Ability to handle cash transactions and administrative tasks with high accuracy.
- Physical Requirements: Ability to stand or walk for extended periods and lift up to 20 lbs.
- Reliability: Must be punctual and able to work a flexible schedule including weekends and holidays.
- Education: High school diploma or GED equivalent is required.