Job Description
Welcome to Grand Oak Hospitality Group, where we redefine luxury and comfort. We are currently seeking a highly motivated and professional Full-Time Front Desk Agent to join our award-winning team in Oakland, Georgia.
As the face of our brand, you will be responsible for delivering world-class hospitality to every guest who walks through our doors. We pride ourselves on our warm atmosphere, exceptional service standards, and commitment to employee growth.
Why Join Our Team?
- Competitive Pay: $19.00 - $26.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Perks: Employee hotel discounts and paid time off.
- Culture: A supportive, inclusive, and professional work environment.
If you are passionate about hospitality and want to advance your career in a thriving industry, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Manage the front desk operations efficiently, including answering phones and responding to emails.
- Process guest payments and handle billing inquiries with accuracy and discretion.
- Maintain the cleanliness and organization of the reception area and lobby.
- Resolve guest complaints and issues promptly to ensure a positive guest experience.
- Assist with concierge services, including local recommendations and directions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality degree is a plus.
- Previous experience in hotel front desk operations is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, StayNTouch, or similar).
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Professional appearance and a friendly, approachable demeanor.