Job Description
Join Our Elite Team
At the Grand Hotel Oklahoma City, we believe that exceptional hospitality is the art of making every guest feel like family. We are currently seeking a highly motivated and personable Front Desk Agent to serve as the face of our brand. If you have a passion for service, a warm smile, and a knack for problem-solving, we want to meet you.
Why You'll Love It Here
Work in a premium environment with competitive benefits, a supportive team culture, and the opportunity to shine in one of the city's most vibrant locations.
Your Mission
As the first point of contact for our visitors, you will set the tone for their entire stay. We are looking for a dedicated professional who can balance efficiency with genuine warmth, ensuring every guest checks in with a smile and leaves with fond memories.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, ensuring a smooth and efficient check-in and check-out process.
- Guest Relations: Anticipate guest needs, respond to inquiries, and resolve any issues or complaints promptly to exceed expectations.
- Operations Management: Manage the front desk operations, including answering phones, responding to emails, and processing payments accurately.
- Communication: Relay important information regarding hotel amenities, local attractions, and special events to guests.
- Area Maintenance: Maintain the cleanliness, organization, and professional appearance of the front desk area and lobby.
- System Proficiency: Utilize hotel property management systems (PMS) effectively to manage reservations and guest profiles.
Qualifications
- Experience: Previous experience in hospitality, hotel front desk operations, or customer service is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (e.g., Opera, Fidelio).
- Communication: Strong verbal communication skills and a professional telephone manner.
- Adaptability: Ability to work flexible hours, including evenings, weekends, and holidays.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.