Job Description
Welcome to Grand Horizon Hospitality Group, where hospitality meets opportunity. We are currently seeking enthusiastic and professional individuals to join our team as Full-Time Front Desk Agents. Whether you are starting your career or looking for a fresh start in the hospitality industry, we provide the training and support you need to succeed.
Our Orlando location is a vibrant hub of activity, and we are looking for friendly faces to welcome our guests. As a Front Desk Agent, you will be the first point of contact for our visitors, setting the tone for their entire stay. We pride ourselves on a culture of respect, growth, and excellence.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary registration information is collected accurately.
- Answer and direct incoming phone calls and emails promptly and professionally.
- Process payments and manage the cash drawer with strict attention to detail and accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest inquiries, requests, and complaints with a positive attitude and problem-solving approach.
- Assist with key management and room assignment procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or equivalent (GED) required; previous hospitality experience is a plus but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Proficiency in basic computer applications and reservation systems (training provided).
- Ability to stand and walk for extended periods throughout the shift.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- A friendly, approachable, and customer-focused demeanor.