Job Description
Join our award-winning luxury hotel in the heart of Austin! As a Front Desk Agent, you'll be the first point of contact for guests, delivering exceptional hospitality experiences. This part-time role offers flexible hours and the opportunity to be part of a dynamic team in one of America's most vibrant cities. We're seeking passionate individuals who thrive in fast-paced environments and love creating memorable moments for travelers.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest requests promptly and resolve issues proactively
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize property management software (Opera) effectively
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year customer service experience in hospitality or related field
- Exceptional communication and interpersonal skills
- Proficiency with property management systems and MS Office
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Austin attractions and local services preferred