Job Description
Join our dynamic hospitality team at the Indianapolis Grand Hotel! We're seeking enthusiastic teens to kickstart their careers in customer service as Front Desk Agents. This role offers flexible scheduling, valuable real-world experience, and a supportive environment perfect for building professional skills. Enjoy our downtown location near major attractions while developing communication and problem-solving abilities that will serve you for life.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments with precision
- Answer phone calls and respond to guest inquiries promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest complaints with professionalism and empathy
- Uphold brand standards and hotel safety protocols
Qualifications
- Must be 16-19 years old (perfect for high school students)
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Basic computer proficiency (reservation systems)
- Flexible availability including weekends and holidays
- Positive attitude and willingness to learn
- Ability to stand for extended periods
- No prior experience required - training provided!