Job Description
Join our vibrant hospitality team at Louisville Grand Hotel! We're seeking energetic teens to create memorable first impressions for our guests. This part-time role offers flexible scheduling perfect for students, plus valuable real-world experience in customer service and operations. Enjoy a supportive work environment with growth opportunities and team-building events. Develop transferable skills while earning competitive wages in Louisville's iconic downtown district.
Responsibilities
- Greet guests with enthusiasm and professionalism, ensuring exceptional check-in/check-out experiences
- Manage reservations, room assignments, and payment processing using our hotel management system
- Answer phone inquiries and provide accurate information about local attractions and services
- Maintain a clean, organized front desk area and assist with basic administrative tasks
- Collaborate with housekeeping and maintenance teams to address guest requests promptly
- Uphold brand standards while delivering personalized service to diverse clientele
Qualifications
- Must be 16-19 years old (high school students welcome)
- Strong communication skills with a friendly, approachable demeanor
- Basic computer proficiency and ability to learn new systems quickly
- Reliable transportation and consistent punctuality
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred but not required
- Positive attitude and willingness to learn hospitality best practices