Job Description
We're seeking a charismatic Front Desk Agent to join our award-winning team at Grand Hotel Nashville! As the first point of contact for our guests, you'll create unforgettable experiences while managing daily operations. This part-time role offers flexible hours and a chance to work in Nashville's vibrant hospitality scene. If you're passionate about service and thrive in dynamic environments, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservation systems and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- Previous hospitality or customer service experience preferred
- Proficiency with hotel management software
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive demeanor
- High school diploma or equivalent required
- Basic math and computer literacy