Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. This part-time role is perfect for students, career changers, or hospitality enthusiasts. No prior experience required – we provide comprehensive training! Enjoy flexible scheduling, a vibrant downtown Baltimore location, and opportunities for growth within our luxury hotel group.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Answer multi-line phones and direct guest inquiries to appropriate departments
- Process payments and handle cash transactions accurately
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for exceptional customer service
- No prior experience necessary – we train our team!