Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel in the heart of Austin! This part-time role is perfect for students, career-changers, or hospitality newcomers. No prior experience required—we provide comprehensive training to ensure your success. Enjoy a vibrant downtown location, flexible scheduling, and opportunities for career growth within our luxury hotel chain. As the first point of contact, you'll create memorable experiences for our guests while developing valuable customer service skills.
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations and room assignments with accuracy
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain financial transactions
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with special events and VIP guest services
Qualifications
- No experience required—entry-level candidates welcome
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with technology
- Positive attitude and customer-focused mindset
- Availability for evenings, weekends, and holidays
- Must be 18+ years old