Job Description
Join our award-winning team at Grand Mesa Hotel & Resort, where exceptional hospitality meets vibrant desert charm! We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests in Mesa, Arizona. This part-time role is perfect for energetic individuals passionate about customer service and hotel operations. Enjoy flexible scheduling while working in a luxurious environment with competitive compensation and growth opportunities.
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with professional problem-solving
- Coordinate with housekeeping, maintenance, and dining teams
- Process payments and maintain secure financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible evenings, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Arizona driver's license and reliable transportation
- Professional appearance and positive attitude