Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent in Philadelphia! We're seeking a friendly, detail-oriented professional to deliver exceptional guest experiences during flexible shifts. Perfect for students or career changers seeking flexible hours in a vibrant city environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain organized front desk area and confidential guest records
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Proficiency with reservation software and basic MS Office applications
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Professional appearance and positive attitude