Job Description
Join our award-winning boutique hotel in downtown Tucson and deliver exceptional guest experiences as a Front Desk Agent. We're seeking charismatic individuals who thrive in fast-paced hospitality environments and embody our commitment to personalized service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Arizona's most vibrant destinations.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations via PMS system and resolve booking discrepancies
- Process payments and handle cash/credit transactions accurately
- Provide local recommendations and assist with guest inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 6 months hotel or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work weekends, evenings, and holidays
- Valid AZ driver's license preferred
- Basic knowledge of Tucson attractions and local geography
- High school diploma or equivalent required