Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel, located in the heart of San Antonio's vibrant downtown. We're seeking charismatic individuals to deliver exceptional guest experiences while managing check-in/out processes, reservations, and inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a luxury hotel environment. Perfect for students or professionals seeking part-time work with benefits including employee discounts and training certifications.
Responsibilities
- Handle guest check-in/check-out procedures efficiently using hotel management systems
- Manage room reservations and modify bookings based on availability
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through attentive service and attention to detail
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hotel or retail setting
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong organizational skills with attention to detail
- Basic knowledge of San Antonio attractions and transportation
- Bilingual (English/Spanish) highly desirable