Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking charismatic individuals to deliver exceptional guest experiences in the heart of Oklahoma City. This part-time role offers flexible scheduling while allowing you to develop valuable customer service skills in a premium hotel environment. Enjoy competitive pay, complimentary meal benefits, and opportunities for career advancement within our growing portfolio.
As the first point of contact for our international and domestic guests, you'll embody our commitment to excellence. Our training program ensures you'll master reservation systems, local attractions knowledge, and conflict resolution techniques. Perfect for students or professionals seeking work-life balance with weekend availability.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries and modify bookings while maintaining accuracy
- Resolve guest concerns with empathy and solution-oriented thinking
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide personalized recommendations for dining, entertainment, and attractions
- Maintain organized front desk appearance and documentation
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service experience in fast-paced environments
- Proficiency with Microsoft Office and property management software
- Exceptional verbal communication and multitasking abilities
- Basic mathematical skills for handling cash transactions
- Flexible availability including weekends, evenings, and holidays
- Professional appearance and polished interpersonal demeanor
- Must pass background check and drug screening