Job Description
Join our dynamic team at Grand Hotel Chicago as a Front Desk Agent, the first point of contact for our guests. This part-time position offers flexible shift work and the opportunity to provide exceptional service in a luxury setting. If you're passionate about hospitality and thrive in fast-paced environments, apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboards and manage communications
- Perform nightly audits and reporting tasks
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel software (Opera, Fidelio)
- Strong attention to detail and multitasking ability
- Flexible availability for evening/weekend shifts
- Basic knowledge of Chicago attractions and services
- Valid Illinois hospitality certification (a plus)