Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotel Nashville! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to help you thrive in this vital role. Enjoy flexible scheduling, a supportive work environment, and opportunities for career advancement within our luxury property.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and key distribution accurately
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain secure financial transactions
- Collaborate with housekeeping, maintenance, and management teams
- Uphold brand standards through attentive service and attention to detail
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency (training provided)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Team player with guest-first mentality