Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking dynamic, customer-focused professionals to deliver exceptional guest experiences in the heart of Oakland. This part-time role offers flexible shifts including evenings, weekends, and holidays, perfect for students or those seeking work-life balance. Be the first point of contact for our diverse clientele while showcasing Oakland's vibrant culture. Enjoy competitive pay, free parking, and a supportive team environment where your growth is prioritized.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage reservation inquiries and modifications via phone/email/in-person
- Process payments and resolve billing discrepancies with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly following established protocols
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain clean and organized lobby/reception area standards
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency in hotel management systems (e.g., Opera, Sabre)
- Exceptional communication skills in English; bilingual Spanish a plus
- Ability to work flexible shifts including nights/weekends/holidays
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Oakland attractions and transportation
- Valid CA driver's license (if required for shuttle duties)