Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel in downtown San Jose! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. This part-time position offers flexible scheduling while delivering exceptional service in a luxury environment. If you thrive in fast-paced hospitality settings and possess exceptional communication skills, apply today to become part of our renowned guest services team.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems and optimize room occupancy
- Address guest inquiries with proactive problem-solving solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services and amenities
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Valid California driver's license preferred
- Basic knowledge of San Jose attractions and services