Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel in vibrant San Antonio! We're seeking energetic professionals to create exceptional guest experiences while showcasing the city's rich culture. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury hospitality environment. Perfect for students or career changers seeking part-time work with impact!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and resolve issues promptly
- Process reservations using Opera property management system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and service
- Sell hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Proficient in property management systems (Opera training provided)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Bilingual (English/Spanish) skills highly valued
- Basic computer literacy and cash handling experience
- Positive attitude and passion for hospitality excellence