Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown Austin hotel. This part-time role offers flexible shifts perfect for students or those seeking work-life balance. Enjoy a dynamic environment where your passion for hospitality shines every day. Our competitive benefits include employee discounts and growth opportunities within our expanding portfolio.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and exceed expectations
- Maintain accurate records using hotel management systems
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash/credit transactions securely
- Provide local recommendations and assist with guest requests
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management software (Opera, etc.)
- Flexible availability including evenings, weekends, and holidays
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Basic computer literacy and cash handling experience