Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences at our premier Austin location. This part-time role is perfect for hospitality enthusiasts who thrive in fast-paced environments and excel at creating memorable stays. Enjoy competitive pay, flexible scheduling, and a supportive team culture that values growth and recognition.
Responsibilities
- Check-in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing processes
- Respond promptly to guest inquiries and resolve issues with empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-traffic periods
- Basic knowledge of local attractions and transportation