Job Description
Join our award-winning team at Harborview Hotel Group as a Front Desk Agent! We're seeking enthusiastic individuals to create memorable guest experiences at our Baltimore location. No prior experience required - we provide comprehensive training and career growth opportunities. Enjoy flexible scheduling, competitive pay, and a supportive work environment. Be the first smile guests see and the last they remember!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Operate property management systems accurately
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Punctual and reliable with flexible availability
- Positive attitude and problem-solving mindset
- Willingness to learn hospitality systems
- Team player with customer-first approach