Job Description
Join our award-winning team at Grand Plaza Hotel and become the heart of our guest experience! We're seeking a passionate Front Desk Agent to deliver exceptional hospitality services while creating memorable stays for international and domestic travelers. This part-time position offers flexible scheduling and opportunities for career growth in the vibrant San Antonio hospitality scene.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera/PMS systems
- Resolve guest inquiries and concerns with prompt solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (if valet driving required)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of San Antonio attractions and events
- Spanish fluency preferred