Job Description
Join our award-winning hospitality team at the heart of downtown Cleveland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. If you're passionate about creating memorable stays and thrive in fast-paced environments, this role is your perfect match.
At Grand Plaza Hotel, we celebrate diversity and foster a supportive culture where every team member contributes to our legacy of excellence. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury property.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera property management system
- Manage reservations, room assignments, and guest requests with precision
- Handle billing inquiries and payment processing accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and professionally
- Maintain lobby area appearance and safety standards
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun)
- Basic computer literacy and cash handling experience
- Positive attitude with a service-oriented mindset