Job Description
Join our award-winning team at Grand Plaza Hotel, where hospitality meets excellence! We're seeking charismatic Part-Time Front Desk Agents to create unforgettable guest experiences in the heart of San Antonio. As the first point of contact, you'll embody our commitment to luxury service while enjoying flexible scheduling, competitive pay, and a vibrant work environment. Perfect for students, hospitality professionals, and career changers seeking growth opportunities in Texas' thriving tourism industry. Apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest concerns promptly, coordinating with housekeeping and maintenance teams
- Process payments and maintain accurate financial records using Opera/PMS systems
- Act as local tourism ambassador, recommending attractions and dining experiences
- Maintain cleanliness and organization of the front desk area
- Collaborate with security team to ensure guest safety and property security
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or hospitality role
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including evenings, weekends, and holidays
- Texas Food Handler/ServSafe certification (or willingness to obtain)
- Basic knowledge of San Antonio tourism attractions