Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's Charlotte location! We're seeking customer service superstars to create exceptional guest experiences during flexible shifts. Enjoy competitive pay, free parking, and a vibrant work culture in the heart of Uptown Charlotte. Perfect for students, career-changers, or anyone seeking a dynamic hospitality role with growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle reservations and modify bookings in real-time
- Resolve guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Manage multiple tasks during peak hours with composure
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Flexible availability for nights, weekends, and holidays
- Strong verbal communication and conflict resolution skills
- Basic math and cash handling abilities
- Positive attitude with attention to detail
- Ability to stand for extended periods