Job Description
Welcome to The Albuquerque Grand Hotel, where we are dedicated to providing exceptional hospitality experiences. We are currently seeking a charismatic and organized Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and love creating memorable first impressions, we want to meet you.
In this role, you will serve as the face of our hotel, managing guest check-ins and check-outs with grace and efficiency. You will also play a vital role in our operations, ensuring our lobby is welcoming and our guests feel valued from the moment they arrive until they depart. Join us in the heart of New Mexico and be part of a team that puts guests first.
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming atmosphere.
- Manage the check-in and check-out processes efficiently, including verifying identity and collecting payments.
- Answer incoming phone calls and emails promptly, addressing guest inquiries regarding room availability, local attractions, and hotel services.
- Process reservations and maintain accurate records in the hotel management software.
- Maintain the cleanliness and organization of the front desk area, lobby, and common areas.
- Handle guest complaints or special requests with patience and problem-solving skills.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or equivalent required; prior experience in hospitality is preferred.
- Strong verbal communication and interpersonal skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and hotel reservation systems (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Detail-oriented with excellent time management skills.
- Must pass a background check and possess a valid driver's license.