Job Description
Are you the friendly face our guests remember? We are seeking a dynamic Front Desk Agent to join our award-winning team in the heart of Baltimore. If you thrive in a fast-paced environment and love creating memorable guest experiences, this is your opportunity to shine.
As a key member of our hospitality team, you will be the first point of contact for our valued guests, ensuring their stay is seamless, comfortable, and memorable. We offer a competitive benefits package, including employee discounts and a supportive work culture.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to arriving guests and check them in/out efficiently.
- Guest Relations: Handle guest inquiries, complaints, and requests with patience and a solution-oriented mindset.
- Operations: Manage the front desk operations, including answering phones, processing payments, and managing mail services.
- Concierge Support: Assist guests with local recommendations and arrange transportation or reservations.
- Visual Standards: Maintain the cleanliness and professional appearance of the reception area and lobby.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and management teams to ensure guest satisfaction.
Qualifications
- Experience: Previous front desk or guest services experience is preferred.
- Education: High school diploma or equivalent required.
- Skills: Proficiency in Microsoft Office and hotel property management systems (PMS) such as Opera or Micros.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and professional demeanor with a genuine passion for hospitality.
- Availability: Must be flexible to work various shifts, including weekends and holidays.