Job Description
The Grand Hotel Group is seeking a dynamic and professional Front Desk Agent (Part-Time) to join our esteemed team in the heart of Dallas, Texas.
We pride ourselves on delivering unparalleled hospitality and creating memorable experiences for our guests. Whether you are an experienced professional or looking to start your career in the hospitality industry, we offer a vibrant environment where your contributions matter. We are actively recruiting for positions in Dallas, TX, as well as opening opportunities in Georgia and beyond.
Why Join Us?
• Competitive hourly pay and performance bonuses.
• Comprehensive training and career advancement opportunities.
• A supportive and inclusive team culture.
• Employee discounts on dining and accommodations.
If you have a passion for guest satisfaction and a keen eye for detail, we want to meet you.
Responsibilities
- Check guests in and out efficiently, ensuring a smooth arrival and departure experience.
- Manage reservations and room assignments with precision and attention to detail.
- Provide exceptional customer service by answering inquiries and resolving guest issues promptly.
- Maintain a pristine lobby area and public spaces to reflect our high standards of quality.
- Handle cash transactions and operate the Point of Sale (POS) system accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist with administrative tasks, including filing and data entry.
Qualifications
- High school diploma or GED is required.
- Previous front desk or guest services experience is preferred but not mandatory.
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficiency in computer systems, specifically Property Management Systems (PMS).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and grooming standards.
- Basic knowledge of local attractions and services is a plus.