Job Description
We are looking for a dedicated and personable Front Desk Agent to join our exceptional team at The Plaza Hotel & Suites. As the first point of contact for our guests, you play a crucial role in setting the tone for a memorable stay. We offer a dynamic work environment where your role is to ensure every visitor feels valued, comfortable, and well-informed.
Why Join Our Team?
- Competitive hourly pay ($15.00 - $18.00)
- Flexible scheduling for students and those seeking work-life balance
- Employee discounts on dining and amenities
- A supportive and professional team culture
If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Check guests in and out efficiently using the property management system.
- Answer and direct incoming phone calls and emails with a polite and professional demeanor.
- Manage the front desk area, ensuring it is tidy, organized, and welcoming.
- Handle guest inquiries, requests, and complaints promptly to ensure high satisfaction.
- Process payments and verify billing information accurately.
- Assist with administrative tasks such as mail handling and filing.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred but not mandatory.
- Strong verbal communication and interpersonal skills.
- Ability to multitask and work efficiently during peak hours.
- Proficiency in basic computer applications and property management systems.
- A friendly, approachable, and professional attitude.