Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel New York! We're seeking charismatic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, complimentary meals, and career advancement opportunities in a vibrant downtown setting. Perfect for students and professionals seeking work-life balance!
Responsibilities
- Check-in/out guests efficiently using our PMS system
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized service
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Proficiency with hotel management software
- Exceptional communication and problem-solving skills
- Flexible availability including nights/weekends
- Basic knowledge of local attractions
- Ability to stand for extended periods