Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! No experience needed – we provide comprehensive training to help you succeed. As the first point of contact for our valued guests, you'll create memorable experiences while working in a dynamic, supportive environment. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding portfolio of premium properties.
At Grand Hospitality Group, we believe in nurturing talent. Our part-time Front Desk Agent role offers the perfect entry into the hospitality industry, where you'll develop transferable skills in customer service, communication, and problem-solving. Work alongside industry professionals in a fast-paced setting that values teamwork and excellence. If you're passionate about making people feel welcome and ready to learn, we want to meet you!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Uphold brand standards and safety protocols
- Contribute to a positive team environment
Qualifications
- No prior experience required – training provided
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced settings
- Detail-oriented with organizational skills
- Flexible availability including weekends/holidays
- Positive attitude and team player mentality