Job Description
Join our vibrant hospitality team at Grand Bay Hotel in Oakland! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences through exceptional service. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and inquiries with professionalism. Enjoy flexible shifts in a modern downtown setting with competitive pay and growth opportunities. Perfect for students, career-changers, or hospitality enthusiasts seeking part-time work.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with solution-oriented approaches
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through personalized guest interactions
- Manage shift reports and daily documentation
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Oakland attractions and transportation
- Professional appearance and positive attitude