Job Description
Join our dynamic hospitality team as a Front Desk Agent at Metropolitan Hotel Group in downtown Seattle! This entry-level position offers flexible shift work with competitive compensation and growth opportunities. You'll be the first point of contact for our guests, delivering exceptional service while managing check-ins, reservations, and inquiries. Perfect for students or career-changers seeking flexible hours in a premium environment. Apply today to start your hospitality career in one of America's most vibrant cities!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation inquiries and modifications via phone/email/in-person
- Process payments and maintain accurate transaction records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Maintain security protocols for guest and property safety
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office applications
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving aptitude
- Positive attitude and teamwork orientation
- Must be authorized to work in the United States