Job Description
Join our dynamic hospitality team as a Front Desk Agent at Austin's premier boutique hotel! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Perfect for students or professionals seeking supplemental income with a vibrant downtown location. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a fast-paced environment.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service during all shifts
- Utilize PMS software for room assignments and inventory management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Flexible availability including nights, weekends, and holidays
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to multitask during high-volume periods
- Basic knowledge of local attractions and transportation