Job Description
We are seeking a dedicated and professional Front Desk Agent to join our dynamic team in Philadelphia, Pennsylvania. As the first point of contact for our guests, you will set the tone for their entire stay. At Grandview Hospitality Group, we pride ourselves on exceptional service and creating memorable experiences. If you are looking for a stable career in a vibrant city with growth opportunities, apply today.
Why Join Us?
- Competitive hourly wage ($16.00 - $20.00)
- Health, Dental, and Vision Insurance
- Employee Discounts on Dining and Amenities
- Professional Development Opportunities
- A supportive and inclusive work environment
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming and professional atmosphere.
- Check-In/Check-Out: Efficiently process guest registrations, reservations, and payments using the hotel Property Management System (PMS).
- Communication: Answer incoming calls, respond to emails, and handle inquiries regarding hotel services, local attractions, and amenities.
- Reservations: Assist with managing room availability and making reservations for future arrivals.
- Problem Resolution: Address guest concerns and complaints promptly and professionally to ensure high satisfaction levels.
- Lobby Management: Maintain a clean, organized, and visually appealing lobby and common areas.
- Mail and Packages: Sort and distribute incoming mail and packages to guests efficiently.
Qualifications
- Education: High school diploma or GED required; post-secondary education in hospitality is a plus.
- Experience: Minimum of 1-2 years of experience in a front desk or guest services role is preferred.
- Skills: Strong interpersonal and communication skills with a focus on customer service excellence.
- Technical Proficiency: Ability to navigate computer systems, including PMS, with speed and accuracy.
- Flexibility: Willingness to work flexible hours, including weekends, holidays, and evenings.
- Appearance: Professional appearance and demeanor aligned with our brand standards.
- Language: Fluency in English required; bilingual candidates are highly encouraged to apply.