Job Description
Join our award-winning team at the Grand Horizon Hotel, where luxury meets hospitality! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of downtown Phoenix. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with finesse. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Arizona's premier destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell premium amenities and services
- Maintain a clean, organized lobby environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Phoenix attractions and services
- Valid Arizona driver's license (for airport shuttle duties)
- Flexible availability including nights/weekends